EnglishShipping Information
Jiana Wear ships worldwide from Guangzhou, China. All orders are carefully packed and inspected before dispatch to ensure that every item arrives in perfect condition.
Shipping Methods
- 📦 Express Delivery: DHL, FedEx, UPS (5–10 business days)
- 🚢 Sea Freight: Available for bulk or wholesale orders
- ✈️ Air Freight: Available upon request for faster delivery
We will provide a tracking number once your order is shipped. Shipping costs depend on the order weight, size, and destination.
Processing Time
All in-stock items are usually processed within 3–5 business days. Customized or OEM orders may require 15–30 business days depending on production schedule.
International Duties & Taxes
Buyers are responsible for any customs duties, import taxes, or fees that may apply in their country. Jiana Wear is not responsible for delays caused by customs procedures.
Return & Exchange Policy
We want you to love your Jiana Wear purchase. If there is any issue with your order, please contact us within 7 days of receiving the package.
- Returns are accepted for unused, unworn items in original packaging.
- Customized or clearance items are not eligible for return.
- Customers are responsible for return shipping costs unless the product is defective or incorrect.
How to Request a Return
To initiate a return or exchange, please email us at [email protected] with your order number, product photo, and reason for return. Our team will respond within 24 hours with detailed instructions.
Refunds
Once the returned items are received and inspected, refunds will be processed within 5–7 business days to your original payment method. Shipping fees are non-refundable.
Contact Us
If you have any questions about shipping, delivery time, or returns, please contact our customer service team:
✉️ [email protected]
📍 Baiyun District, Guangzhou, Guangdong, China
